Albury Local Internet Privacy Statement

We are committed to offering you a robust, reliable, secure and private service. We are committed to your privacy and guard your data carefully. While the online environment provides unprecedented access to information, the convergence of communication and information technologies also brings a range of information privacy issues to the fore.

To ensure your privacy, we do our utmost to ensure our compliance with the various privacy obligations imposed by law, as well as those that we do voluntarily. We fully comply with best practice standards recommended by the Privacy Commissioner.

Should you have any questions or complaints about our privacy issues please contact

Our Obligations

Albury Local Internet has many obligations in relation to the protection of your privacy under various Federal Government Acts, including the Telecommunications Act 1997. For more information on our obligations with your personal particulars, visit the Australian Privacy Commissioners website at

What information do we collect and how do we use it?

We do collect information about you at different times. Instances include
  1. Mandatory personal information needed for us to provide a service to you. To join Albury Local Internet, information such as your name, contact details and Date of Birth are requested. We will not disclose this personal information unless we have received your express consent to do so. The only exceptions to this are if it is required by law, that is to answer a subpoena, warrant or in response to other legal processes, or to a credit reporting agency to check your credit worthiness or report a default.

  2. Non-personally identifiable information, to improve our services. Apart from mandatory information we need to provide our service to you, there may be data (that does not personally identify you) collected to monitor and improve our service and performance. EG, when you visit a web page the URL requested is automatically recorded, as is the date, time and browser information.
    Specific or aggregate information may be collected to help maintain accurate accounts, assist in marketing, to help us expand our service or make technical improvements to our service or website.

We do not reveal, disclose, sell, distribute, rent, license, share or pass on to any third parties your personal information without your explicit consent, except as detailed in point 1 above.

What are "Cookies"?

A cookie is a message given to a web browser by a web server, which it stores for later use. When you visit the web site again your browser can send back the cookie to set your personal preferences. Cookies generally enhance your Internet experience, but can be mis-used. If you prefer not to receive cookies, you can set your browser to notify you when you receive one, or simply never accept them.

How to access, correct or update your personal information

Only authorised persons have access to your personal information, which we keep in a secure environment.
We realise it is important for you to control your personal details, you can view and edit most of them at
If you call Albury Local Internet by telephone, you must (as a security measure) correctly answer any verification of identity questions asked of you, before any customer personal information is revealed or discussed.
Whilst we undertake all reasonable steps to protect your personal information, sending and receiving information over the Internet is always at your own risk. No guarantee can be given that information sent over the Internet is completely and 100% secure.

How do we protect your personal information?

We use appropriate technology and best practice to ensure your sensitive information is secure and protected from unauthorised access or improper use. Your personal password is confidential and is encrypted on our servers to ensure its secrecy. Without your password, we do not provide access to our system.

Unsolicited commercial email (UCE) or "spam"

Spam is the Internet term for Unsolicited Commercial or Bulk email you receive but did not ask for.
Albury Local Internet does not support or condone this practice and actively works to minimise its effect. We have configured our mail servers so they cannot be directly used by a third party to send unsolicited commercial email or used as a relay for an email attack on others. We re-check they are secure daily and monitor for attacks continuously.
We require our customers to do the same to prevent their mail gateways being abused in a similar fashion.
Our Acceptable Use Policy, states that we will not allow our service to be used for the purposes of sending such unsolicited email.

Email relating to a pre-existing business relationship such as billing and service communications are not spam. These communications include but are not limited to billing information or changes to our service or terms or important notice such as notification that you have a virus, mail failure notices etc. These communications are an essential part of providing our service and you agree to these when you join our service as a part of the terms and conditions.

Childrens privacy

We do not knowingly market to children or collect personal information about children without parental consent. A person must be over the age of 18 to join Albury Local Internet.